Au Alvin Y MD - Hanford, California

Lauren M.

Update: responding to the Drs reply:
I don’t care who the doctor is or that he’s a colleague of Dr. Au’s. The fact that I was NOT informed prior to the day of my procedure is what is unacceptable. Had I known Dr. Au only did operations on Mondays then I would’ve specifically requested a Monday as Dr. Au knows mine and my family’s history and is the Dr. who conducted the initial consult with me. Next time, make sure you inform patients ahead of time so they have the opportunity to reschedule. Blindsiding them the morning of their procedure is unprofessional and wrong.

Initial review :
Dr. Au is a nice Dr. However, the cleanliness of the place needs a lot of work. Absolutely unsanitary and had spiders and cob webs all over the place. My first procedure was an endoscopy that was scheduled at 1 pm and they had me arrive at 12:30. I was not taken back to surgery until 3:30 pm. Thus, also causing issues for my family member who was made to stay the entire time to take me home post op. Additionally, when I returned for my 2nd procedure, I was informed that it was another Dr. performing my procedure and that Dr. Au only works Mondays. I was not provided this information when I scheduled my procedure nor when they called me to confirm my procedure the day before. So, after completing all the procedure prep the day prior to the procedure, I had no choice but to allow another doctor whom I never met or spoken to, perform my colonoscopy. Very upsetting and unprofessional to say the least.

Eileen

Staff is unprofessional and rude. Front Desk receptionist are supposed to be very helpful at best. Dr Au office will also code your chart wrong. Will also send you back and forth to get this fixed between quest when it should be corrected by their office. They are not helpful to those with a language barrier.

OFFICE HOURS ARE NOT ACCURATE. They advise you to call the office during office hours but they don’t answer their phones.

Stephanie X.

Hello
I have been a patient of Dr. Au for many years, and l have excused a lot of his unprofessional behavior, because he had provided thorough testing to rule out or locate a problem. Today however, l have reached my limit.

I was originally referred to a cardiologist by my PCP after experiencing several bouts of excruciating chest pain, followed by vomiting. My worksite sent me to the e.r. in fresno 2x via ambulance due to the above. Following a full battery of tests l was cleared by my cardiologist.

Dr. Au ordered an endoscopy performed by someone else in his office, which revealed a hiatial hernia and a peptic ulcer. Although Dr. Au prescribed 2 medications, the chest pain which felt like a heart attack and vomitting attacks occured at least twice a week. They were diabilating and caused almost weekly absences from work as well as, an inability to walk upright for more than a few steps during an attack or flare up.

My cardiologist said that this was due to the hiatial hernia and its location in the center of my chest. Today, Dr. Au minimized my pain and discription of my symptoms, as l asked for options to fix the hiatial hernia. He stated that the hernia was small and invalidated my pain which he dismissed and esophageal spasms or from my ulcer. Please note that l have experienced zero stomach pain or burning.

I explained to Dr. Au that l could not continue to miss work or pull off the road while driving due to severe chest pains followed by vomitting, which occurred each time on an empty stomach.

Dr. Au responded by talking over me, and rushing my appointment. In fact, he got up and started to walk out of the room while l was still seated, nor had finished talking to him. As he walked out of my uncompleted appointment and exam room, I tried to discuss the medication he'd precribed and how it was incorrect and not in a large enough bottle to take as prescribed 4 x daily. The bottle was @ 6 ounces and he prescribed 10 ml, 4x daily.

My appointment was continued at the counter in the hallway, as he had exited the confidential exam room before completion of my appointment. I informed Dr Au that l had called his office repeatedly and explained the medication problem, only to be passed from person to person and then told they would need to speak to Dr. Au. Nothing was done.

Today, Dr Au flippantly replied that unless l knew the name of the people l spoke to, there was nothing he could do and again walked off and enetered another patients room. In short he could care less. Maybe he is unaware that his staff does not identify themselves when they answer the phone. They say, "DR. Au's office."

Dr. Au was dismissive, rushed my visit, talked over me, exited my appointment before completion, and unwilling to listen to his patient. The behavior displayed was unprofessional and unethical.

I want an apology and better care.

Jeffrey L.

He did a very poor job handling my mother-in-laws GI issues, which is a serious IBD. He didn’t even follow up with her, knowing she was in the Fresno ER and is currently still there. DO NOT RECOMMEND. How can someone phone it in when it’s a person’s health and even life on the line? I wouldn’t be surprised if he gets shut
down for good.

Amy F.

He gave the WORST care to my mother, keep your family and loved ones away from this Dr who should have his license taken away. He invalidated my mother's symptoms and told her she was "reading too much and overthinking" So she went home and rested waiting for her condition to get better. Well that ended up with her in the ER from nonstop bleeding. She had to be on IV antibiotics for a week to address the infection and abscess that he missed. The utter disregard for her symptoms and invalidation of her concerns is vile and dehumanizing. Please do not go to this clinic if you care about yourself and your loved ones.

Diana R.

Dr Au is a very good physician, his detail to your results is great. The phone staff and is not very good, long phone waits. I had an appt in Visalia and the day before cancelled, then had to wait another 30 days to get an appt. Im glad it’s only every 10 years but the office staffs professionalism need lots of work. Surgery staff was great. I highly recommend Dr Au, but know you could have some miss communication and or cancelled appts.

Jennifer A. O.

Unprofessional office staff. Went in March of 2022, I never got my colonoscopy appointment. Called several times to get it scheduled but seemed like the person who schedules is always on lunch or busy. Finally In June of 2022 I was able to talk to someone to schedule an appointment and was told It would be until January 2023. When I was told I would be able to get an appointment set for August-September of 2022. Communication and trust is something the office needs to work on.

Wendy M.

Had procedures done last year and never met Dr. Au until right before I was being put under. I have never met with him since. The PA in the VIsalia office has been great. However, the office is horrible with service. I never received a referral I was told should have been handled quickly. I had to call several times a week for several weeks and received different excuses each time. I had to have my primary Dr. get involved to receive the referral. This resulted in me having to wait almost 4 months after testing to get a procedure that should have been done immediately. I have since been trying to get in touch with this office for several days to cancel an unnecessary follow-up appointment (why follow-up on a procedure that hasn't been done yet?) and have been unable to get through. The phone either rings without any pickup or is busy.