FP Mailing Solutions - Addison, Illinois

👍 Opiniones 📌 Mapa ℹ️ Información ⏰ Horarios

Dirección: 140 N Mitchell Ct # 200, Addison, IL 60101.
Teléfono: 08275500.
Página web: fp-usa.com
Especialidades: Mailing machine supplier, Proveedor de equipos de oficina, Servicio de envíos.
Otros datos de interés: Entrada accesible para personas en silla de ruedas, Estacionamiento accesible para personas en silla de ruedas.
Opiniones: Esta empresa tiene 92 valoraciones según Google My Business.
Opinión media: 1.8/5.

📌 Ubicación de FP Mailing Solutions

☎️08275500

⏰ Horario de FP Mailing Solutions

Lunes: 8 a.m.–6 p.m.
Martes: 8 a.m.–6 p.m.
Miércoles: 8 a.m.–6 p.m.
Jueves: 8 a.m.–6 p.m.
Viernes: 8 a.m.–6 p.m.
Sábado: Cerrado
Domingo: Cerrado

FP Mailing Solutions, localizada en Addison, Illinois en la dirección 140 N Mitchell Ct # 200, es un proveedor confiable de equipos de oficina y servicios de envío. El teléfono de contacto es 08275500 y su página web oficial es fp-usa.com.

Esta empresa se especializa en la venta y mantenimiento de máquinas de mailing, además de brindar servicios de envío, lo que les permite satisfacer las necesidades de sus clientes en términos de productividad y eficiencia en el manejo de correspondencia y documentos.

Entre las características que destacan en FP Mailing Solutions se encuentran la accesibilidad para personas en silla de ruedas en sus instalaciones y el estacionamiento especialmente diseñado para este grupo de personas. Esto demuestra su compromiso con la inclusión y la atención a todos sus clientes.

Es importante mencionar que, según Google My Business, FP Mailing Solutions cuenta con un total de 92 opiniones de clientes, lo que brinda una idea de la experiencia de otros usuarios con la empresa. La opinión media de estas valoraciones es de 1.8/5, por lo que es recomendable examinar estas reseñas antes de tomar una decisión.

👍 Opiniones de FP Mailing Solutions

FP Mailing Solutions - Addison, Illinois

Miranda Sellers

1/5

HORRIBLE!!! After wanting us to upgrade and it being very costly, we decide to terminate our contract and send back the equipment. I emailed the tracking number to email provided. After going back and forth for over an hour, this includes the sale rep we got stuck with when ours left the company, they still refuse to help and are very rude and condescending. Do not expect customer service of any kind with this company. The made our machine obsolete and then tried to make us get another machine with a monthly cost added. We were with them for almost 10 years.

Janis Todd

1/5

This postage machine is fantastic. I have enjoyed learning the system as it was already established at the company when I started working here. HOWEVER, dealing with customer service is another thing entirely. I cannot complain too much because we were able to work around it when the machine shut down and we had to wait for another one. Evidently we're supposed to have a "Dealer" that will help with transactions and such. Well, we can't get ahold of them. They don't return phone calls or emails. We went ahead and got it handled ourselves and the FP agent reprimanded me for this. Seriously. Another agent spoke to me like I was a child. Eyes rolling in my head. So, when I finally reached the cancellation department...well, that's when things finally got rolling. The problem is we're in a contract with them until 2025 and will cost a fortune to get out of it. We're at their mercy until we can escape the horrible situation.
I hope this helps someone not go here....just go through your local postal service and use their machine. They'll have someone on sight in a heartbeat. We'd still be sitting here a week later if we were waiting on our "Dealer". :'P

Eric

1/5

Probably the worst customer service experience. FP mailing is nothing more than a Money Grab. Fullfilled my initial term of 39 months despite having a total of three machines in the office over that period because of faulty components. Would not let me out of contract, due to the fine print when you receive another machine as replacement. When they say initial term, it doesn't mean the actual initial term of lease. As a small business we thrive on taking care of our clients, FP mailing solutions obviously doesn't care one way or another.

JODY NICHOLS

1/5

Had been doing business with them for over 15yrs. Never had a problem till the end of 2021. Ink cartridge failed within 2 months. Could not get through to customer service and emails were kicked back stating undeliverable. I refused to pay the quarterly lease until the machine worked properly. Received a letter form their attorney for breaking the lease wanting right at 5k. All for a machine that doesn't work and customer service you cant contact. PLEASE stay away.

The Rodfamilia

1/5

This company is not in compliance with Illinois statute regarding automatic renewal contracts. They will send you a notice that your rates are going up but will not send you a letter advising that your contact is renewing or how to cancel. This company is SHADY and customer service is terrible. I hope USPS pulls their contract.

abn2001 abn2001

1/5

Never written a google review or any other review. This is the one time where consumers need to be warned about a company so I feel compelled to write it. If you look at the hundreds of 1 star reviews, that should tell you all you need to know about this company. I was a customer for many years and their meters became faulty. I wanted to cancel, so I returned the meters. They informed me over the phone that they write off the rest of the contract as long as the meters are returned. I get stuck with a bill for the remaining lease. They also send an aggressive lawyer after you. All this for a stamp machine? Go elsewhere or just buy stamps lol... not worth the hassle with this outfit.

Dakota Wilcomb

1/5

This is actually a zero star review because this company is absolutely terrible!! The few times you actually get in touch with a human customer service person they will "drop" your call instead of transferring you. I have been trying to terminate my account since April of 2022 and keep getting no response and still receive bills for a postage machine that has NEVER worked! We received the postage machine in August of 2020 and when we set it up it was locked and a code was needed. When we called the customer service number the person on the other line was super rude and didn't help us at all, they actually hung up on us. We literally have never been able to use the machine because they won't give us a code to unlock it. Never use this company! They don't care about their customers and their product/service is the worst I have ever experienced in my line of work.

Samantha Cooper

1/5

I never write reviews and usually move on. FP mailing solutions have the worst products. I was with PB for many years and received a call from a FP representative. I took a chance with them as they were local and less expensive. Well you get what you pay for. The machine was very slow from the beginning and it took many tries to get the system to accept the envelopes. It would also stop in the middle of processing the batch of envelopes. customer service was of no use and stated the system was functioning as it should. Every time I talked to the sales person, he would talk me out of returning the system. I decided to live out the contract I signed. Once the contract was up the automatically renewed my contract for another year. I explained to them that I was not happy with the system even from day 1 and physically returned the system. I was billed for the entire year as opposed to 90 days after I returned the unit. this is very unethical and I should have returned the system days after I received it for false representation of the system.