Joshua Au - San Ramon, California

David C.

I used to see Dr. Au as my general ENT. My ears get clogged up from time to time and I need professional help. I've probably been 2-3 times over the last 5 years. Overall, I would say Dr. Au is a very to-the-point guy, gets the job done with ruthless though absolutely painless efficiency.

The reason why I am even writing this review is because of Linda, the receiptionist/office manager. What an absolute nightmare. The last time I went to this office in San Ramon, the person who was scheduled in front of me was late (it seemes like everything is scheduled in 15 minute blocks) - Linda went berserk on the person who was late, making sure to be extra rude to that person and then extra polite to me. It seemed like she couldn't handle a somewhat basic failed expectation - that the person who was scheduled in front of me was late.

Now fast forward to today, I had an appointment on Friday at 11:00, routine 10-15 minute ear cleaning. I had something come up, as that is what happens in life, and my wife actually got on the phone to reschedule the appointment (Tuesday). Linda got really righteous about cancellations, citing that I had canceled once before in 2021, giving my wife an earful, which, in turn, resulted in her giving me an earful when I got home. 2021 cancellation? That was 4 years ago and during the pandemic? What kind of receiptionist is this?

0/5 Stars for Office Management and Receiptionist Linda
3/5 Stars for the Cold but Effective Dr. Au
1/5 Stars in the aggregate

If you don't have options and are having some ENT emergency - sure, go see Joshua Au, MD. But if you have options, go somewhere else, as in any ENT that can handle basic scheduling without losing themselves.

Below basic. Get some basic manners.

Joseph M.

My experience with Dr. Au was great. I'm very pleased. I had a nasal fracture in July of 2023 from a car accident and I was referred to him. I was overwhelmed and stressed and anxious about a lot, and he helped me feel that I was going to be okay, and that his focus was to make sure my nose was in place correctly and that most importantly, my breathing to improve. The overall outcome and experience was a success. I'm very pleased with the work he did, and feel very lucky. Dr. Au and his team that helped me during my surgery and care are all awesome. Thank you all very much.

Sammy T.

I saw Doctor Au after not being able to breathe out of my nose for 6 weeks. He looked down my nose with a camera (without numbing me first) and told me he couldn’t see well enough. He then order a CT scan and he told me that my problems were beyond his capabilities. He said my problems were extremely complex and when I asked for references, he just shrugged his shoulders. He told me to find someone who could look me in the eyes and actually tell me they would be able to do this surgery. I began to cry as he told me there was no help for me. When I went to see another doctor they told me I had swollen adenoids and tonsils (a very simple, routine procedure). They were able to get the camera down perfectly fine as well. I got the surgery done and was completely fine. I cannot believe that Dr. Au did not notice something so simple. I am completely appalled at the lack of competency that an ENT could not notice swollen tonsils. I do not recommend you see this doctor.

Laurence S.

Dr. Joshua Au is an excellent doctor whom quickly and thoughtfully diagnosed my issue which was a deviated septum. He explained everything about why I struggled to breath at times, why my sleep was poor, and even pointed out that some of my glands were inflamed which just made the overall breathing situation worse. He fixed my deviated septum within an hour, and ever since the surgery my sleep has been improved significantly. 10/10 would 100% recommend the surgery and Dr. Au.

Jina S. (.

today it was my first visit due to Sudden hearing loss on left ear started 10 days ago. Dr Au gave me a right directions now. i am so happy to find Dr Au. Thank you so much for your time and thoughtul care about my symptoms!!!!! and also his medical assistant, ED helped me a lot. he is very kind and well-educated!!!

Patient-Ellen

Maria R.

Great doctor, very nice, clear and concise, very organized office