Pillar & Company, CPAs - Naperville, Illinois

micalk66

As an Edward Jones Financial Advisor, I have partnered with Joe Xu to help a number of local small businesses. Joe is thorough, knowledgeable, and an overall pleasure to work with. He takes the time to get to know his clients and considers the full spectrum of options to help them satisfy their financial needs. I would encourage any small business to contact Joe if they're seeking a qualified CPA to help them achieve their goals. Mike.

Christian Duarte

I am the Founder and co-owner of Mr D's waterproofing and construction Inc. Based out of Chicago. I met Joe 3 years ago through one his current clients. I would definitely recommend Joe xu and pillar & company, CPAs. I had no clue as to what I was doing in taxes this company has organized and has helped me in various occasions. First occasion we were audited by insurance company and needed our previous year tax forms in hand this company quickly moved and helped me pass our audit. This company gos above and beyond to ensure that your company is in good standing wit the IRS and DEPARTMENT OF REVENUE. I highly recommend ? one satisfied customer.

Mauricio D

I am writing to express my disappointment with the recent experience I had with your company. I couldn't help but notice a lack of company values, specifically in regard to respecting clients' time.

As someone who values their time and understands the importance of efficient and timely business practices, I was disappointed to see that this was not reflected in your services. It is crucial for a business to prioritize and show respect for their clients' valuable time.

Unfortunately, due to this discrepancy, I do not believe that we are a good fit for each other. I would highly recommend revisiting your company values and making necessary changes to better align them with the needs and expectations of your clients.

My response to the business owner reply

I want to start by thanking you for taking the time to respond to my concerns. I appreciate your effort in trying to explain the situation, however, I feel that your description of how things happened is not entirely accurate.

To clarify, an appointment was made for 3:30 PM and when I decided to reschedule, it was already 3:50 PM. As I had planned my day according to the scheduled time, I did not want to feel rushed during the consultation. Additionally, I had other commitments after my appointment and the client who was there seemed to need more than just 5 minutes.

I understand that we have rescheduled for Saturday and during our conversation, I had made it clear that since I had already taken the time to drive to your location, I would prefer the appointment to be via phone call. However, your colleague assured me that she had set up the appointment through a phone call. This is where my concern lies - it seems like your business does not value clients' time as no one reached out to me through a phone call.

I apologize if it may seem like I am being difficult but at this point, it's safe to assume that you do not prioritize people's time. Yes, I could have called you to follow up but personally, that is not how I would like to do business. It's important for me that our values align and unfortunately, this has been the second time where my time has not been valued.I understand that it may have been a busy time for you, but I was disappointed to see that you replied without reaching out to the client to understand what had occurred.It is important for us to maintain strong communication with our clients and ensure that their needs are met. By not reaching out to a potential client, we missed an opportunity to address any concerns they may have had and show them that we value their business. Interacting with your business colleagues for the first time initial impression was negative. Despite giving your business a second chance, my experience did not improve.
Thank you again for listening and addressing my concerns.

jill amoni

Joe at Pillar & Co. is a wonderful accountant...he is so personable, proficient and professional. I wouldn't dream of going anywhere else to have my income taxes done because he is so thorough. He has become almost like a family member...he always shows genuine concern about my family and remembers so many details about them and my tax history. His memory amazes me...that happens when someone is genuinely interested. I've been going to Joe for tax preparation for roughly 5 years and every year I am so very satisfied with his performance and promptness in completing the forms.

Jon Dow

Joe and Pillar & Co have been the first CPA firm I have found to properly take care of my business. He cares a lot, sets up meetings to go over questions or findings and just does a good job while being punctual. I do not want to be a CPA or great at account - but I do need someone on my team that is. Pill & Co have fit that need - so I can go about running my own business.

Erika Venegas

We have been business owners for more than 17 years, and Pillar & Company has been the BEST accounting firm we have worked with.
Joe Xu is extremely professional, who provides sound and solid advice and impeccable work. We are comforted knowing our business matters are being handled by people with such high integrity.

Erica St. John

We have been working with Joe for a couple years now. He makes running a business easy. This allows me to focus on the day to day operations. He is detail oriented, professional and extremely knowledgeable, everything you could want in an accountant. I have already recommended Joe to other business owners and will continue to do so.

patrick lumpp

We have been using Pillar and Company for over 5 years now! Joe and his team help keep our finances in line and we are glad to have them as a part of our family! We definitely recommend their services to all our customers, friends and family!